Refund and Return Policy

Last Updated: November 24, 2023

Below is a comprehensive and user-friendly Refund and Return Policy for Infynite Fashions, which outlines the process, conditions, and timeframes for product return and refund.

1. Returns and Exchanges

At Infynite Fashions, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free returns and exchanges process.

2. Eligibility for Returns

You may return items within 14 days of receiving your order.
Items must be unused, unworn, and in their original packaging with all tags attached.
Personalized or customized items are not eligible for return.

3. Initiating a Return and refund

To initiate a return, follow these simple steps:

Log in to your Infynite Fashions account.
Go to the ‘Order History’ section.
Select the order containing the item(s) you wish to return.
Follow the instructions to complete the return request.

If you checked out as a guest, contact our Customer Support at infynitefashions@gmail.com.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for your return.

5. Refund Process

Once your return is received and inspected, we will send you an email notification.
Refunds will be issued to the original payment method within 5-7 business days.
Please note that shipping costs are non-refundable.

6. Exchanges

If you wish to exchange an item, follow the return process, and place a new order for the desired item on our website.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, contact our Customer Support within 7 days of receiving the order. We will provide a prepaid shipping label for return and promptly send a replacement or issue a refund.

8. Contact Us

If you have any questions or need assistance, our Customer Support team is here to help. Contact us at:

Infynite Fashions
Mbogo House, Moi Avenue
The One Mezzanine, Shop No 11Y
Email: infynitefashions@gmail.com

Refund and Return Policy